1 reviews | Active since May 2021
Bad service by Hisense customer care
I would strongly advise not to buy a Hisense WFEH1014VJT | 10kg washing machine, we have experienced endless problem with this washing machine, constant error codes coming up, making the machine unusable, I’ve logged numerous calls since purchasing my Hisense machine with Hisense customer care.
Technician comes out but the problem just gets worse, now the machine is making a bad noise, the last Hisense tech that came out to fix an error code was aware of the noise that he created, told my sister that she needs to wait a week before we can log another call when the machine packs up from the knocking sounds. He is aware and mention the bearing is a problem but he just walks away with out machine sure the machine is working as it should. Another call was logged for the noise and nothing has been done to sort the washing machine.
I had to log another call today trying to follow up and I was shut off my Hisense customer care
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Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 889259.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 889259.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
I received the below email on the 2nd June 2021 and so far nothing happened, no calls from the this senior tech, i sent a follow up email on the 4th June and I’m still waiting on a response. Sent another follow up email today.
I need Hisense to stick to there promises
the email sent to me 2nd June: I am very sorry that the machine is not working as it should. I have spoken to the Agent. They will be sending a Senior Techniian over asap. If he cannot repair the machine, and his Technicial Report states so, I will pesonally process a full refund for you. You should be receiving a call from the Tech in the course of today.
Kind Regards,Rubin
I received the below email on the 2nd June 2021 and so far nothing happened, no calls from the this senior tech, i sent a follow up email on the 4th June and I’m still waiting on a response. Sent another follow up email today.
I need Hisense to stick to there promises
the email sent to me 2nd June: I am very sorry that the machine is not working as it should. I have spoken to the Agent. They will be sending a Senior Techniian over asap. If he cannot repair the machine, and his Technicial Report states so, I will pesonally process a full refund for you. You should be receiving a call from the Tech in the course of today.
Kind Regards,Rubin