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ONGA T

1 reviews | Active since May 2017

16 Mar 2021, 15:52

Bad Service and Part ****** from my TV, never buy from them

I bought my TV at Game. had it for 4 years just after a few months like 4 month after it warranty expired. switch my TV on in the morning it came on but not picture. I check it I saw screen was black however i could see that inside screen when i use my phone flash the TV was playing. Called Hisense repair centre they gave me number to call Micro Park/part i think that the repair centre they use in Durban. took the TV to them Bonga the technician i believe checked it said it should be black light that need to be replaced. left my tv after 4/5 day got SMS from Hisense saying Job is done. called them to find out how much the job cost. they just told me if cant be fixed. when i ask them what the issue, they just said it broken cant be fixed. So last week i went to pick it up. just when I'm home I realize that my TV is no longer coming on. and they is no power buttons any more. Been trying to get hold of them the Phone is always busy. I am so disappointed because i really thought sanding the TV back to it Manufacture repair centre was going to be the best thing to do. I guess they decided to take some of my part for there benefits. I will never recommend anyone to buy Hisense anymore :-(

Repair order ***

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Replies (2)
Hisense
Hisense's reply23 Mar 2021, 13:53
Official
Dear Onga

Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and the reference number is  851643.

One of our Customer Care Agents will be in contact with you shortly. 

Kind Regards 

Hisense Customer Care 

email: ***
OT
ONGA T's update07 Apr 2021, 13:52
Reviewer Update
Thank you for just pretending as if you will help, I was contacted buy guy called Ruiben I explained everything to him and he advise chief technician will be in touch with me (25.3.2021) I was told in 24hr they will call. it now the 07.04.2021 no 1 has ever called.

they know what they did that why they never called. I am not recommending this brand to anyone, service is bad, repair Centre *****s part they just bad brand.