Bad Service and Out of Stock Part

I bought my washing machine 5 years ago from a Game store. About 4 months ago it just stopped working. I called a technician who confirmed that the motherboard of the machine had stopped working.

That's when we started communicating on Thu, Sep 21, 2017 at 3:21 PM with Hisense South Africa on the following email address: **********

All information regarding to the machine as requested was sent to the above mentioned email address on the 29th Sep 2017.

This is the email we received back:

Good Day Thank you for your part enquiry. (Interaction reference number: 109345 ) With reference to part: main board, we regret to inform you, that we currently do not have available stock. We apologize for any inconvenience caused. Kindest Regards,

Grace Prince Hisense Service Team 0 **********

When we asked when the will have the part in stock this is what we where told: Hi, We haven't received a ETA as to when the next shipment will arrive. However you can do a follow up with you within a month.

Kind regards Grace

We then followed up again with no joy, in October.From the 6th November 2017 I sent 7 emails requesting feedback about ETA of the part with no feedback. Only on the 21 Nov 2017 I was sent this email:

Hi We have communicated to you early that we do not make any parts for the particular unit due to it being discontinued

Regards Roegshana

My washing machine cost me over R4000.00 over for the parts to be phased out and to be told tough bye. I've had to beg for feedback and i have not even been offered an alternative solution to this problem.

What must now??? Ive had no washing machine for over 4 months my laundry cost are sky rocketing.

People must know when they buy parts from this company they are buying appliances that will be phased out within in 5 years. They have poor customer service and rude!!!!!! Their staff does not even know the parts have been phased out!!!! It took 4 months to get this information!!!!!

I will ensure that everyone knows NEVER TO BUY FROM THEM!!!!