BAD SERVICE

we laybye a HISENSE fridge in Jan 15 for my mom, the point was for the fridge to be her Xmas gift, we collected the fridge 9th Dec but we did not take it out of the box because we were busy installing ca boards and did not want it to be scratched, 20th Dec when we were done we took it out of the box realised the frigde is not functioning,we went on Monday to FAIRPRICE south gate they said they will not take it because it wa over 7 days but they logged a call for somebody from HISENSE to come and have a look, gues what, we are still waiting till today, no update no response from HISENSE and my mom(senior citizen) spent X MAS witha dead gift, they should be ashaimed of themselves.<br> <br> I have had a similar case with my SAMSUNG TOUCH SCREEN STOVE within 2 days of logging a call my stove was fixed and days after then follow up was done to see if i am still happy,i decided from the excellent service that all my appliance will be sumsung.<br> <br> I suspect they have a back log and that isdue to the fact that their brand is weak, every 2nd appliance purchased from them breaks now they have too many cases to attend to, if my mom's query is not attended by the end of this week i am escalating mttr