Bad service

Good day

As per a telephonic conversation that I had received from your office in regards to rating. I rated very low in regards to the experience that I’ve had with trying to get a proper process as to repairing a tv that I had bought in July 2018.

These are the names that I have been sending and receiving emails to however only one person was able to give me proper information:

Nastassja, Lizette Espach, Propser (only person whom was able to give proper indication as to what I should do), Veronica Ramutsindela, Lucia Siduli, Alyssa Passmore, and Rhona Jackson.

All communication with Hisense was since 29 November 2018. Since then I’ve been struggling to get a new tv and have been sent back and forth with no direction, until I had to call into your offices to find out what to do.

I took the tv to the Makro store (original purchase) and although there was a credit note given to me for the amount I bought it as, The store does not have the same tv for the same amount. Now am sitting without a tv and no one is giving me a way forward, but just telling me to add more money.

I have attached the report that the technician would’ve sent to your offices.

What is the way forward because honestly am tired of Hisense because there is never a way forward but just a “sorry” that I constantly receive.

Till today I had sent the above email on the 14th January 2019 to the complaints department and still till today I do not have no response or the way forward.