BAD SERVICE

<p>As a consumer i have experienced BAD customer service with HISENSE SA. i have logged a service request (Fridge that i used for less than 6 month no longer functiong properly) on the 06th of January at Makro Woodmead and no-one responded to me. I went back to Makro Woodmead more than 4 times and they only told me that there is nothing they can do since they have done their part to log a request with the vendor. On the process i also called HISENSE SA contact centre and spoke to more than 3 call centre Agents one of them being Asprid who told me that there is nothing she can do except to escalate their issue to admin. Only today on the 24th (After 18days), Someone from Makro woodmead called me and advised me to take the appliance to HISENSE workshop in woodmead because i went to Makro yesterday for other followup.</p> <p> </p> <p>Its really frustrating and inconveniencing me especially that i have to hire a bakkie to take their appliance (Fridge) to their place. I don't understand why they even mentioned that they have 4 year warranty on their appliance but they are failing to fix an appliance that i only used for less than 7 month.</p> <p>I bought that fridge on the 06December2015 and only started using it around April 2016 because i was still using my OLD fridge which i took to limpopo on easter holidays. Now i have to suffer consequences of hiring a BAKKIE to take their FRIDGE to woodmead from Tembisa. </p> <p> </p> <p>Last time i paid R800 to deliver the fridge from Makro Woodmead to my place, so now i have to part ways with +-R1000,00 bucks to take the appliance for repair.</p> <p> </p> <p>Unhappy Consumer.</p> <p> </p> <p>HISENSE SUCKS.</p> <p>Frustrated Customer.</p>