Bad Service

I took my HiSense TV to Hyper,Ottery on 26/04/2015-sound problem .The lady advised that HiSense fixes on site.We completed forms & received Job#***9. I received a call on Wednesday from Pat to say that they will collect TV on Thurs,30/4. By 12h30 the Thurs HiSense called me to ask if I can drop the TV at Hyper, Ottery. NO! I was told that they will only be able to collect in 2 weeks time! I was irrate! I told the lady that she must sort it out and they need to collect today as promised. A man called me an hour later to say that they will send some one out to fix it on site and it will still happen the same day.No one pitched! On Monday,4/5 Clint called me saying that he only got the call that morning. He took the set with him as he did not have the part to fix it.Today is Friday, 8/5 and I did not hear anything from HiSense.I called their call centre and spoke to Rukshana.She can see that a PC board was orderd on 5/5 and they will probably call me on Monday.This is unacceptable as Clint told me it will take 2-3 days.I found out that Clint works for ACA Appliances.She gave me 2 cell numbers to call. REALLY? NO customer service! So another weekend and no TV!