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Patricia A

1 reviews | Active since Apr 2021

07 Sept 2024, 15:59

Bad service

I bought a washing machine at Herm**** Full House had a problem with the spin-side. The 1st time the technician of Hisense came and fixed it. Not long after that the spin-side stopped working.. And it started to smell like wires burning the technician did a slobby job(left some wires open and it looks like they just wrapped a sponge around it) on the 21 August 2024. I am very disappointed I did inform Herm**** Full House on the 30 August 2024 since then I have heard nothing back yet....I even made contact with the Hisense Call Centre and send an e-mail aswell

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Replies (5)
PA
Patricia A's update13 Sept 2024, 05:50
Reviewer Update
Received no feedback yet...
Hisense
Hisense's reply15 Sept 2024, 14:15
Official
Hi Patricia, 

Your query is with our Care Team who are investigating your case. They will contact you to resolve the issue. 

Regards, 
TPN 

PA
Patricia A's update20 Sept 2024, 00:37
Reviewer Update
On the 18 Sep 2024, the technicians came out and check the washing machine and after they done they inform their office that somebody tampered by the washing machine but no one tampered by the machine, the washing machine is how they left if when they work on it on the 21 Aug 2024 (if am correct) no they refuse to fixed the spinner side because according to the technicians someone open and tampered by the washing machine. I AM VERY DISAPPOINTED. Now I must still pay for a machine that is half broken and I did not let anyone tampered by the washing machine because why would I let somebody else work on the machine and I know it's under guarantee. And the technicians let the person sign papers but they did not explain to him what he was signing. Once they received his signature they made and entry without his consent and lie on the paper... This is really bad service. I spoke to the Hisense customer service and I explain everything to them and all the lady said am sorry mam..... BAD service ever....
PA
Patricia A's update30 Sept 2024, 13:38
Reviewer Update
Bad client service 0%
PA
Patricia A's update12 Oct 2024, 13:03
Reviewer Update
There were no tampering, your technicians did a bad job and now they want to put the blame on me and now I must pay for a half broken machine. This is unacceptable, send your people for proper training. Did they mentioned that they left some of their tools behind....I would never recommend hisense to anyone..everytime they has an excuse