BM
Beverly M
1 reviews | Active since Oct 2020
27 Mar 2023, 07:28
Bad experience with Hisense
I would like to express my bad experience with Hisense repair/return service. I bought a washing machine from Game store in Greenstone and lost my receipt since the store is closed. I emailed Hisense my Bank statement that reflects the transaction but I am been asked to go to any Game store for a print out but no game is in a position to help me instead I have been taken from pillar to post until today. This is now over a year without a washing machine.. The sad thing is my son who has a renal failure has to wash by hands when he is not doing his dialysis in hospital. ... I don't think I should buy a new machine or fix it at my cost ...
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Replies (2)
Hisense's replyOfficial
30 Mar 2023, 10:10Good day Beverly
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Best regards,
Hisense's reply30 Mar 2023, 10:10
Official
Good day Beverly
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Best regards,
Hisense's replyOfficial
30 Mar 2023, 10:10Good day Beverly
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Best regards,
Hisense's reply30 Mar 2023, 10:10
Official
Good day Beverly
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Thank you for reaching out to Hisense SA. We apologize for any inconvenience caused, unfortunately we can't assist since Game is the store that sold the unit to you & we don't have the records of the transaction on our side. Once you get the receipt, don't hesitate to contact us we will gladly assist you with the repairs.
Kind regardsHisense SA
Best regards,