Bad Customer Service

I am extremely disappointed with the service I received from Hisense. My Hisense refrigerator that I bought from Makro has stopped working abruptly, and the experience I had with their customer service was nothing short of frustrating.

I called Makro and they escalated this issue to Hisense and provided me with the proof and Hisense email address as they promised to send a technician to come and repair the friidge

I have been waiting for the technician since Friday with no update. It's now been several days, and I have received no communication or status update on when the technician will actually arrive. This lack of urgency and poor communication is unacceptable, especially for a major appliance like a refrigerator. To make matters worse, when I sent a follow up email I was given vague answers and no clear timeline for resolution. The entire process has been incredibly inconvenient, leaving me without a working fridge for an extended period. I had to discard the food