Bad customer service
I requested assistance from their website on 6/2/2025 and received an automated email response that they confirmed receiving my request will contact me soon. I have followed up, via email several times. I call earlier today and spoke to Bridget who promised that someone will get back to me. I am still waiting
Helpful (0)
Replies (12)0
Replies (12)'s updateReviewer Update
08 Mar 2025, 12:02Hisense’s reply06 Mar 2025 at 23:31 Hi A.P,
Thank you for bringing this to our attention.We will investigate and get back to you.Regards,
TPN Add your reply
AND I AM STILL WAITING
Thank you for bringing this to our attention.We will investigate and get back to you.Regards,
TPN Add your reply
AND I AM STILL WAITING
's update08 Mar 2025, 12:02
Reviewer Update
Hisense’s reply06 Mar 2025 at 23:31 Hi A.P,
Thank you for bringing this to our attention.We will investigate and get back to you.Regards,
TPN Add your reply
AND I AM STILL WAITING
Thank you for bringing this to our attention.We will investigate and get back to you.Regards,
TPN Add your reply
AND I AM STILL WAITING
's updateReviewer Update
08 Mar 2025, 12:40Called again today. On phone for 39 minutes. "Someone from Technical services will revert by Monday". Now we wait with bated breath
's update08 Mar 2025, 12:40
Reviewer Update
Called again today. On phone for 39 minutes. "Someone from Technical services will revert by Monday". Now we wait with bated breath
's updateReviewer Update
10 Mar 2025, 15:37That is what was promised me on Saturday already
's update10 Mar 2025, 15:37
Reviewer Update
That is what was promised me on Saturday already
's updateReviewer Update
17 Mar 2025, 12:33AND I AM STILL WAITING. All I want is the latest software for my TV and the APPLE+ app which disappeared. REALLY NOT IMPRESSED WITH HISENSE
's update17 Mar 2025, 12:33
Reviewer Update
AND I AM STILL WAITING. All I want is the latest software for my TV and the APPLE+ app which disappeared. REALLY NOT IMPRESSED WITH HISENSE
's updateReviewer Update
20 Mar 2025, 16:02WHEN?????
's update20 Mar 2025, 16:02
Reviewer Update
WHEN?????
's updateReviewer Update
21 Mar 2025, 10:31I again followed up with an e-mail yesterday afternoon, with an auto-response that the email was read. AGAIN WE WAIT.
's update21 Mar 2025, 10:31
Reviewer Update
I again followed up with an e-mail yesterday afternoon, with an auto-response that the email was read. AGAIN WE WAIT.
's updateReviewer Update
24 Mar 2025, 17:58Another generic email response received. Please arrange for the technical department to call me. My contact details are on my email
's update24 Mar 2025, 17:58
Reviewer Update
Another generic email response received. Please arrange for the technical department to call me. My contact details are on my email
's updateReviewer Update
09 Apr 2025, 10:17This was the generic response I received, although I provided that information during my first and other contacts with your "service dept": "Good day Ansie, Please check if your unit requires a software update by following these steps:
Settings > Support > System Information/About > Version. Looking forward to your feedback"
I provided my original inquiry again on the same day: We have a Model 55U7G HISENSE 55INCH SMART ELITE ULED 4K SMART TV. Software Version: V0000.01200A.N0325, EXT VERSION: N0325. Is this TV compatible with Apple TV? No app is available in the Apps library
I enquired again on 1 and 7 April - AND STILL NO RESPONSE
- Press the Settings button on your remote.
- Go to Settings > Support > Software Update.
- If it states that the software is up to date, please provide the current version.
Settings > Support > System Information/About > Version. Looking forward to your feedback"
I provided my original inquiry again on the same day: We have a Model 55U7G HISENSE 55INCH SMART ELITE ULED 4K SMART TV. Software Version: V0000.01200A.N0325, EXT VERSION: N0325. Is this TV compatible with Apple TV? No app is available in the Apps library
I enquired again on 1 and 7 April - AND STILL NO RESPONSE
's update09 Apr 2025, 10:17
Reviewer Update
This was the generic response I received, although I provided that information during my first and other contacts with your "service dept": "Good day Ansie, Please check if your unit requires a software update by following these steps:
Settings > Support > System Information/About > Version. Looking forward to your feedback"
I provided my original inquiry again on the same day: We have a Model 55U7G HISENSE 55INCH SMART ELITE ULED 4K SMART TV. Software Version: V0000.01200A.N0325, EXT VERSION: N0325. Is this TV compatible with Apple TV? No app is available in the Apps library
I enquired again on 1 and 7 April - AND STILL NO RESPONSE
- Press the Settings button on your remote.
- Go to Settings > Support > Software Update.
- If it states that the software is up to date, please provide the current version.
Settings > Support > System Information/About > Version. Looking forward to your feedback"
I provided my original inquiry again on the same day: We have a Model 55U7G HISENSE 55INCH SMART ELITE ULED 4K SMART TV. Software Version: V0000.01200A.N0325, EXT VERSION: N0325. Is this TV compatible with Apple TV? No app is available in the Apps library
I enquired again on 1 and 7 April - AND STILL NO RESPONSE
's updateReviewer Update
10 Apr 2025, 11:07Please confirm telephone number which will be used. I have been receiving a lot of spam calls which I ignored. Your team are welcome to call this morning.
's update10 Apr 2025, 11:07
Reviewer Update
Please confirm telephone number which will be used. I have been receiving a lot of spam calls which I ignored. Your team are welcome to call this morning.
's updateReviewer Update
16 Apr 2025, 09:45I sent another enquiry to *** on 14/4, and still no response? Ref: [ Ticket: *** ] Model 55U7G HISENSE 55INCH SMART ELITE ULED 4K SMART TV. How come it takes more than 2 months to sort out this query? Do I have to go to the Consumer Council with my complaint? I will be out of reach this morning, but will appreciate a telephone call to ***
's update16 Apr 2025, 09:45
Reviewer Update
I sent another enquiry to *** on 14/4, and still no response? Ref: [ Ticket: *** ] Model 55U7G HISENSE 55INCH SMART ELITE ULED 4K SMART TV. How come it takes more than 2 months to sort out this query? Do I have to go to the Consumer Council with my complaint? I will be out of reach this morning, but will appreciate a telephone call to ***
's updateReviewer Update
17 Apr 2025, 12:43Thanks - Serial Number: 3TE55F*** 1CD9A50138
's update17 Apr 2025, 12:43
Reviewer Update
Thanks - Serial Number: 3TE55F*** 1CD9A50138
's updateReviewer Update
17 Apr 2025, 16:47Thank you - we will wait for your software update on Tuesday.
's update17 Apr 2025, 16:47
Reviewer Update
Thank you - we will wait for your software update on Tuesday.