Bad customer service

I have been trying to get hold of hi sense the entire day with not luck <br> I have called various number and been given various other contact details,and even referred to email as the call centre agent didn't or was not interested in helping me.<br> Numbers called *** constantly engaged<br> *** rings with no answer <br> *** referred to email [Email Removed]<br> All I'm looking for is a replacement remote for Model:LCD40V86PE<br> <br> Thanks