Bad customer service

I am trying to find out from the Hisense supplier in South Africa where I can buy new drawers that slide into the dishwasher model H15DSS because the original ones, the plastic is coming off and the metal is rusting. They reply to me via email that it has a 24month warranty? I said in my email I wanted to buy the parts I was not expecting them for free or claiming under warranty, just tell me where I can buy them.

If they can not tell me where and I have to buy a new dishwasher, I will definitely not buy a Hisense machine. Even though I currently have 6 different TV's, fridge, Tumble dryer, air fryers from you. The product is generally good, but the service is really pathetic.