Bad customer service

My fridge broke down 2weeks ago, we reported to Makro Toti,technician came after a week the food was already rotten and we had thrown away most of it, diagnoses with gas lick and won't be repairable, Hisense need to replace the fridge. We were told to call Hisense customer care that we hold for long with no assistance. The heat wave us bad in Durban and we're without a fridge .