Bad Customer Service

I've had trouble with a TV I bought almost 2 years ago. Since registering a warranty claim through their web page it is almost 2 weeks now and still nothing has happened. I need to phone them myself to enquire as to what is going to happen next and only when I phone someting gets done or I move one step up to the following hurdle. It has been a continuous struggle. Asking the operator for a manager / supervisors number you get shut down and told you van only mail the complaints department which I am still waiting feedback from - No surprise there.