BAD CUSTOMER SERVICE

I am not a very pleased customer.....

My washing machine broke the 1st time and we took it to the Game in Burgersfort where we bought it. A Technician was send out to my house to come and replace the Display board, which burned. Can't remember the exact date.

Secondly it broke again on 8 August 2019 (Emails attached). This was when I contacted Hisense Services. On 13 August I only received a reply back. On the 15 August I send the Service form back. On 16 August I received the Repair number. The Technician could not repair it at my house and took the washing machine. On the 6 September we did a follow up and it was still not working. On the 11 September I contacted Hisense again and was assisted by Bradley Sickle. The washing machine was delivered back to me on 13 September. This was the Gearbox that broke. I was without a washing machine for more than a month....

On 11 November I send another email to Bradley to inform him that the washing machine was broken once again. No reply from him.

On 12 November I phoned the Hisense customer care line to report the washing machine. The lady that I spoke to said to me that she will contact the Technician to come and assist. I explained to her that the Belt was broken. I also requested her to get someone from your Customer service to contact me as I am not please with the washing machine or the services. She said someone will contact me, this never happened. When the Technician contacted me I asked him if they explained to him what the problem was and he said NO. I told him the Belt was broken and he explained to me that he had to order the parts first and then he will come and fix the washing machine. I have send him the photo's of the serial number on the 14th of November.

On 28 November I contacted the Call center once again because my washing machine is till not fixed. I spoke to Lilian. The technician then contacted me and said he will come on Friday to fix the machine.

I am not happy with the services I receive or the Washing machine. I would either like it to be replaced with a new unit or my money refunded.

I have two little girls with a lot of washing and I cant afford to be without a washing machine for a month at a time. This is the 3rd time that this machine is broken now.