1 reviews | Active since Apr 2017

11 Apr 2017, 10:25

Bad bad very bad service

<p>I bought a top loader washing machine from HiFi Corp in Nelspruit The Groove Mall, I personally went to the shop to report that the machine is not working after using for less than 3 months... the consultant took my details and all that and was promised a call after 2 working days, it took 2 weeks for them to call me after i called the shop. Eventually I was contacted the same day from a consultant from the shop he mentioned to me that the technician will attend me tomorrow, as usual no call after 2 weeks the technician call me and ask me which side of kaMagugu do I stay I said to him he has the wrong address i verified with him he just dropped the call on me after that another one calls me and said im on my way to Nelspruit which side of Nelspruit to I stay, again the same thing as the other consultant I explained i stay in Moremela passing Graskop I even directed them with Buckluck Potholes... then he said wee will come tomorrow. As usual no one came last week Friday i was contacted to arrange that someone must be at the house on Saturday or Sunday supposingly i was to receive a call from one of the Technicians even today im still waiting for that call </p> <p> </p> <p>I bought the machine with one purpose p, to use it but now its a burdon for it to be fixed please do something about this its really tiring </p>

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Replies (1)
Hisense
Hisense's reply19 Jul 2017, 12:24
Official

Thank you for making contact with us.

One of our customer care consultants will be in touch shortly to resolve the matter.

The Hisense Customer Care Team