Bad bad service

Their service is very very poor, also had the same website not working business since beggining of June and someone sent me a form , sent the form back and still noone got back to me, i had to phone them back on a Friday thats when a service code was allocated and an outsourced technician only came out on the Monday, mind you this is a fridge am talking about. The guy checked checked a bit and the 1st thing he said, someone tempered with your fridge, so the warranty falls away, but i can offer you a good deal privately, can you imagine. How are customers supposed to trust such, i then called the service supervisor at Hisense, to report this, her 1st response was but your fridge is out of warranty, i then said to her the fact of the matter is i reported this in good time, but you guys took your sweet time to dipatch your dubious technicians, the service is so bad its pathetic.