Bad After Sales and CEO cannot be contacted.

I purchase a microwave in January 2025. Last week I warmed food in a microwaveable container that I purchased from a known good store. The container dpsrked and burnt a hole in the door of the microwave. I rrported this to Hisrnse credit drpartment and I was given a reference number ***.

Thuso from Hisense came back and said:

"Kindly note that this is not covered under the warranty. The dark mark on the microwave waveguide is caused by using materials that are restricted to be used in the microwave.

Refer to your user manual under utensils."

I then responded and said:

"I disagree as you have not looked at the door. The problem is the door. A microwaveable container was used i.e. Woolworths Food Contsiner which can be used in a microwave. This sparked burning a hole in the door. I know not to use metal in a microwave.

I have been using microwaves for a longtime.

I was going to buy a 80 inch Hisense TV but will rather settle for LG or Samsung as their after sales service is better.

I have other Hisense appliances at home so it seems if they break I will have the same battle.

Disappointing 😞"

Thuso then came back and said:

"Kindly note that we are not able to assist at this point.

Credit rejected."

Cold indeed.

When I tried to contact their head office to speak to a senior like a CEO or MD what a mission it seems the CEO Vivi Liu cannot be contacted.

After Sales Service is non existent at Hisense.

A pity as their TVs are good and I have other Hisense appliances at home.