Awesome help from Hisense.

I would like to thank Brenda from Hisense on assisting me with my issues I have been having with my new TV purchased from a store. The tv was 2 days old when it developed a red line across the screen and when I contacted the store, they advised that I need to have the box with the tv when I bring it in, Note the box got damaged during the recent Durban storms. We took the tv in and was told it was a manufacturer default and if we had the box with us we would have got a tv right now to take home. We were given the run around whilst in store and told that we need to wait a few hours until they speak to the manufacturer, we waited at the mall for a few hours only to go back to the store and wait for a few minutes again until we had to ask the tech team if there is an update and get told no its going to take time for approval because you dont have a box. we were told they will call us when they eventually have feedback. No ticket number was given and we had to leave the TV in store and leave. We get home and decided to speak to Hisense directly, within minutes we were talking to Brenda who literally broke down everything for us and advised steps forward. She sorted the issue for us and advised everything was approved. We finally got a new TV and I would like to thank Brenda so much for the assistance.