LP
Lionel P
1 reviews | Active since Mar 2011
23 May 2021, 14:24
Atrocious support
The level of support from this company is atrocious. I logged a support ticket with them more than a week ago and they said they would come out on the Monday - nothing happened. They sent me an email a week later claiming physical damage but they never even came (and the claim is not true). I have returned the item to the supplier, but this level of support is really atrocious. Never buying this brand again.
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Hisense's replyOfficial
31 May 2021, 12:14Dear Lionel,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890376.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890376.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Hisense's reply31 May 2021, 12:14
Official
Dear Lionel,
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890376.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***
Thank you for making contact with us and bringing this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 890376.
One of our Customer Care Agents will be in contact with you shortly.
Kind Regards
Hisense Customer Care
email: ***