Arrogant team leaders - No ownership - No customer centric. Passing the buck

Hisense Ref# ********** 5. Brought the Hisense fridge with the highest expectation and for the first year was an absolutely amazing experience, until now - but what is worse is their outsourced technical contractors, they have zero value in their customers and the brand Hisense itself - last week Thursday on the 20th April 2019. Technician was sent to my house for repairs - no physical diagnostics was done beside assumptions based on ****roaches droppings/**** that concluded to the refrigerator motor dead/faulty - however the motor runs till today, freezer produce Ice but the fridge not working as optimal as it should, So l opened the back panel cap of the fridge boom - Technician left loss crews, The motor, which he advised it is dead/faulty was covered with full of dust. Wonder if his hands are airless not to even leave prints. Fast forward been calling their customer care from Tuesday, the 22nd April 2019, been given different types of email to send my findings and so-called “Unit filled with ****roaches - all because there were ****roaches droppings/****, when l call to confirm if my email was received and my problem is addressed no one received my email - been transferred from JHB to CPT call centers. Till l requested customer care manage but was in a meeting all day, was transferred to Ruben Ruipers and Thembi Mvala team leaders - calls this afternoon and says they can't help me, if l have a complaint must take it with the technician, as Hisense doesn't have a technician nor evaluate their jobs - at management leave they don’t consider any of my reasoning nor did they take time to look at my findings, saying even 1 ****roach was enough for my warranty to be voided.