ARROGANCE AND POOR CUSTOMER CARE

I work for a Provincial Department, we procured 20 fridges from Hisense. After a few months, 1 of the fridges suddenly broke a handle. We approached the Service Provider (Tafelberg) who referred us to the manufacturer - Hisense. Hisense expressed great arrogance, lack of customer care and disregard for our issue, so much so that we forwarded an email showing the door handle and how it looks, we followed up with another email... All in all, we called, emailed twice since 6 April 2020! To-date, we have never been contacted by the manufacturer.

For a client that purchased 20 fridges at once, the least you can do is extend courtesy by contacting back and clear out your position on the matter.

Very bad from Hisense part.