Appalling service: Hisense broke promise on warranty credit note, left stranded for 4 weeks

I am writing this out of absolute frustration with Hisense South Africa's shocking lack of professionalism and accountability.

I bought a Hisense washer-dryer in August 2023. It broke down nearly 4 weeks ago due to a major motor fault. Because it is under warranty, a technician came out, diagnosed the issue, and ordered a part. I was later told the part could not be found because it is an unreliable machine with poor parts availability.

After leaving me stranded without a washing machine for weeks, Hisense finally agreed to resolve the matter by issuing a store credit note. I was explicitly promised by their team that the credit note was logged and that I would receive it by Thursday or Friday at the latest.

Today, I called the call centre to follow up, only to be told that the credit note was never even logged. I am being sent from pillar to post, given empty promises, and **** to by customer support while I approach a full month without a critical household appliance.

This level of service is completely unacceptable for a warranty claim. I demand that a manager contacts me immediately with the actual, finalized credit note today. Do not buy Hisense appliances if you expect reliable warranty support.