Appalling service
I reported my washing machine problem to Makro and they in turn sent out a technician to repair my machine but to no avail. the tech would come back with parts on Wednesday. called to confirm appointment and get told that they have not ordered the parts and that they will not be coming out as they are busy with stock taking and will only come out once they completed with the stock taking
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Replies (3)
Hisense's replyOfficial
01 Sept 2026, 16:23Hi Naiem,
I sincerely apologize for the inconvenience and frustration caused by the delay with your repair. I understand how disappointing it is to have an appointment postponed after you were expecting the technician to return with the required parts.
A new service has been created under job number ***, and we have scheduled another service technician to attend to your unit.
Thank you for your patience.
Regards,VM
I sincerely apologize for the inconvenience and frustration caused by the delay with your repair. I understand how disappointing it is to have an appointment postponed after you were expecting the technician to return with the required parts.
A new service has been created under job number ***, and we have scheduled another service technician to attend to your unit.
Thank you for your patience.
Regards,VM
Best regards,
Hisense's reply01 Sept 2026, 16:23
Official
Hi Naiem,
I sincerely apologize for the inconvenience and frustration caused by the delay with your repair. I understand how disappointing it is to have an appointment postponed after you were expecting the technician to return with the required parts.
A new service has been created under job number ***, and we have scheduled another service technician to attend to your unit.
Thank you for your patience.
Regards,VM
I sincerely apologize for the inconvenience and frustration caused by the delay with your repair. I understand how disappointing it is to have an appointment postponed after you were expecting the technician to return with the required parts.
A new service has been created under job number ***, and we have scheduled another service technician to attend to your unit.
Thank you for your patience.
Regards,VM
Best regards,
's updateReviewer Update
02 Sept 2026, 08:02After spending more than 40 Minutes on three call and an undertaking from your Ntombi that a manager would call me back, I am still waiting for a call. Oh!!!! she did not say which year the manager would call me back. oh and the CEO does not take calls, its below her/him
's update02 Sept 2026, 08:02
Reviewer Update
After spending more than 40 Minutes on three call and an undertaking from your Ntombi that a manager would call me back, I am still waiting for a call. Oh!!!! she did not say which year the manager would call me back. oh and the CEO does not take calls, its below her/him
Hisense's replyOfficial
10 Sept 2026, 10:22Hi Naiem,
We apologize again for the frustration and inconvenience caused by the delays and lack of feedback. We understand how disappointing it is to wait for a promised call-back and not receive one.
We believe that the technician was able to attend to the matter and replace the drive. We hope this has resolved the issue.
Regards,
VM
We apologize again for the frustration and inconvenience caused by the delays and lack of feedback. We understand how disappointing it is to wait for a promised call-back and not receive one.
We believe that the technician was able to attend to the matter and replace the drive. We hope this has resolved the issue.
Regards,
VM
Best regards,
Hisense's reply10 Sept 2026, 10:22
Official
Hi Naiem,
We apologize again for the frustration and inconvenience caused by the delays and lack of feedback. We understand how disappointing it is to wait for a promised call-back and not receive one.
We believe that the technician was able to attend to the matter and replace the drive. We hope this has resolved the issue.
Regards,
VM
We apologize again for the frustration and inconvenience caused by the delays and lack of feedback. We understand how disappointing it is to wait for a promised call-back and not receive one.
We believe that the technician was able to attend to the matter and replace the drive. We hope this has resolved the issue.
Regards,
VM
Best regards,