Appalling Customer Service and Terrible Product - Hisense Dishwasher

Absolutely appalled at the way Hisense has dealt with our enquiry,

We purchased a Hisense Dishwasher from Takealot in Nov 2021 and on the 26 Jan 2023 i sent the first email pertaining to the Dishwasher shelves rusting. With no responses or any communication for 3 weeks i mailed them again only to get a response with a screenshot of the warrenty that is 6months for rusting. NO OPTION TO PURCHASE REPLACEMENT PARTS OFFERED. In October i contacted the customer service again and they just purely sent me the same screen shot. I then reached out to them for me to purchase replacement racks as the rust is causing more damage to the machine and our dishes. The response after numerous msgs on Facebook Msger was to say they will come back to me when in stock again... This was in Nov 2023 and to date have no heard a single thing.

Our dishwasher ( NOW 2yrs 4months OLD) is rusting so bad that the points where the dishes stand in are falling off....

I have experienced so BAD PRODUCTS BUT THE HISENSE DISHWASHER MUST BE THE WORST PRODUCT I HAVE EVER BOUGHT.

We own a the following Hisense products 2 x TVs (1 which also just stalls and freezes when it feels the need - 50" Smart tv - 3 yrs old) 1 x Microwave 1 x Fridge 1 x Dishwasher

AND I WILL NOW BE BASICALLY THROWING THE THE DISHWASHER AWAY and will be changing All my Hisense products to Samsung, Defy and LG...

I may not have all the fancy appliances and TV's etc but if this is the customer service one gets from a brand like Hisense then i have absolutely no interest in supporting them.

Have a great day and i do hope that this will review will help those out there that are wondering about buying a Hisense product...