APPALLING CUSTOMER SERVICE

I shared my disappointment last week about Hisense customer service. Hisense responded asking for relevant details which I immediately provided. They then respond by saying "we will check the process and get back to you." You are Hisense - how do you not know the process???

It is now 14 days that I don't have a fridge It is appalling that I am still waiting for Hisense to determine a process and have not even offered a fridge for me to use in the interim period. Subsequent emails keep asking for information that we REPEATEDLY PROVIDING but with no head way.

The cherry on the top is a previous email from Hisense which stated that 'when they replace the fridge, they will not pick up the defective one from your home, but you will have to bring it to the store from which you purchased it.' REALLY???

This is just not on. They way I feel right now, Hisense should give me a full refund for both my fridge and freezer and I will use the cash to purchase a brand that has better customer service.

I WILL NOT ERCOMMEND HISENSE TO ANYONE!!!