Appalling Customer Service

TV had a red line through it, it was under warranty and i called Hisense to please assist. It took 5 attempts for someone to actually come and pick it up (2 weeks) Through much frustration they finally took it. Multiple calls to service department see's me being put on hold util the call disconnects. When i do get through, no one can tell me where my TV is or when i will get it Back. The Service Department Manager, Morne, reuses to speak with me and when I asked him to tell me when i could expect my TV back, he says he can only call me in 2 days to give me an indication of when i can get the TV. Its been three weeks and no one can tell me where my TV is or when i will get it back. Either complete lack of caring or utter incompetence or both.