Angry Hisense customer

Came back form Dubai to a TV that was not working and to my surprise the TV was the only item on the surge plug that was not working. Looked for my docs to check where I needed to claim for this and noticed my TV was still under warrantee meaning that I would need to calm from Hisense as this had a 4 year warrantee for it , called the Hisense desk with the number on the paper work. Firstly when I called them I really though that I would be assisted, to my surprise I was advised to send and email of which I did not understand as this needed to be a efficient service.

Was assisted by Neo Khobo who was trying to assist had to call a couple of times by finally a ticket was logged. Requested TAT for service was advise 24 hours this was Wednesday. On Thursday I called to follow up as I had not heard a call for the technicians was assisted by a Lady and forgot to get her name who was very dismissive and just said wait for the technicians to call, I was was still very calm and hung up.

Friday morning I called to confirm as to when the person that is supposed to help was coming only to be requested by Nitkozo Mikunu who made me wait almost 45 minutes call cut and I never received any feedback from her till date. Call back around 1:30pm and was assisted by Giblert Monana who was not able to assist as he said that he was not able to confirm, I then requested to speak to Neo again and when transferred to her she had blocked the line.

I then called the hisense line only to be routed to the very Neo how's line was closed.

I then requested feedback and clarity was then told that the techniation only confirmed and that I needed to spend the whole weekend with no TV and this is when the service went south. No Manager on duty, manager had already left for the day at 2pm no help no technician call receive, was promised a call from a Gano Elloff on Saturday not even a email to apologies but what does it matter to them they have working tv's in tier homes so I will just have to wait. Oh almost forgot also got the phone hang up in my ear and the last consultant did not want to even hear my frustration she raised her voice at me and then as I was speaking she just put me through to the customer satisfaction line.

Regards A non hisense return customer just wondering a bout the washing machine if that will break as well.

I guess i need to consider getting a Skyworth they might have better service!!!!!!!!