PR
Peter R
1 reviews | Active since Mar 2015
07 Jul 2025, 08:33
After Sales Spare service noin-existent
Love your products but you're after sales service is literally nonexistent, 1 year later and when I complain I get efficient service and reference numbers, that was April, it is now July, how hard is it to get two dishwasher drawer that they have admitted is defective (it rusts easily)
Give me an alternative or generic or something or even tell me that you dent want to help me, very bad, hopefully they will give this to me for free now since they have been messing me around since 2***?
Helpful (0)
Replies (3)0
Replies (3)PR
Peter R's updateReviewer Update
07 Jul 2025, 11:50I have spoken to them as well and I will wait until I have a response from them, my aim is to conclude this today, but I don't have much faith this will happen after a year
PR
Peter R's update07 Jul 2025, 11:50
Reviewer Update
I have spoken to them as well and I will wait until I have a response from them, my aim is to conclude this today, but I don't have much faith this will happen after a year
PR
Peter R's updateReviewer Update
10 Jul 2025, 14:27Hi, so I go and find the receipt and on the receipt the model number is clearly listed, and the resolution center asks for the model number that is on the receipt, it's now 2025, the ticket number has all of that and they still struggling to get the information, very very bad aftersales service, if HI-Sense does not want to help perhaps throwing the product away is a better option, because you can't even find an alternative for changed products, let's see how quick you guys are...but it's still going down the same rabbit hole...
PR
Peter R's update10 Jul 2025, 14:27
Reviewer Update
Hi, so I go and find the receipt and on the receipt the model number is clearly listed, and the resolution center asks for the model number that is on the receipt, it's now 2025, the ticket number has all of that and they still struggling to get the information, very very bad aftersales service, if HI-Sense does not want to help perhaps throwing the product away is a better option, because you can't even find an alternative for changed products, let's see how quick you guys are...but it's still going down the same rabbit hole...
PR
Peter R's updateReviewer Update
12 Jul 2025, 09:08Hi,
Thank you for escalating this, I have been helped and will change the review rating at the end, after a year I finally have drawers coming through from your office, my one recommendation 1. your spares network some are terrible, 2. try to assist people from your spare department, lastly as soon as I receive the products from your offices, I will write positive review...I sometimes wish that this doesn't have to go to this extreme to be helped.
Thank you for escalating this, I have been helped and will change the review rating at the end, after a year I finally have drawers coming through from your office, my one recommendation 1. your spares network some are terrible, 2. try to assist people from your spare department, lastly as soon as I receive the products from your offices, I will write positive review...I sometimes wish that this doesn't have to go to this extreme to be helped.
PR
Peter R's update12 Jul 2025, 09:08
Reviewer Update
Hi,
Thank you for escalating this, I have been helped and will change the review rating at the end, after a year I finally have drawers coming through from your office, my one recommendation 1. your spares network some are terrible, 2. try to assist people from your spare department, lastly as soon as I receive the products from your offices, I will write positive review...I sometimes wish that this doesn't have to go to this extreme to be helped.
Thank you for escalating this, I have been helped and will change the review rating at the end, after a year I finally have drawers coming through from your office, my one recommendation 1. your spares network some are terrible, 2. try to assist people from your spare department, lastly as soon as I receive the products from your offices, I will write positive review...I sometimes wish that this doesn't have to go to this extreme to be helped.