Abysmal Service

I purchased a Hisense 32" TV from Hi-Fi Corp Port Elizabeth on 23/03/2018 details as follows:

Model : HX32N267 Serial: 3TE32M ********** 1G5JA50833

The unit became defective as it didnt power up and just had a purple light showing and I booked it for repair at Hifi Corp PE on 25/02/2019 (less than a year old)

I received a update via sms on 28/02/2018 stating that its been booked for repair. Fine enough althought I am aware that it should be before 3 Days as per the SLA...

I received a follow up sms on 04/03/2019 that it has been completed and called to follow up just to be told that it is not done? and that they will follow up. I have to date not been contacted and had to call Hifi PE after speaking to several different consultants with the same ****** see ****** do answer as taught That they will follow up uet they DONT or the REPAIR AGENT is ***********.

So this is what I as the customer wants to happen according to the SLA and TAT:

1. YOU WILL ESCALATE IT TO THE RELEVANT PARTIES 2. YOU WILL ENSURE YOU REGULARLY FOLLOW UP AS IT IS CURRENTLY ON 19 WORKING DAYS OF THE 21 DAY TAT 3. IF NOT DONE HISENSE WILL PASS ME CREDIT ON THE 21DAY TAT AS I WILL NOT ACCEPT A INFERIOR RUSHED OFF REPAIRED UNIT THAT MOST PROBABLY EXPERIENCE PROBLEMS AGAIN WITH THE SAME ABYSMAL SERVICE

PLEASE ACTUALLY CALL ME THIS TIME AND UPDATE ME