1 reviews | Active since Feb 2020
ABSOLUTELY TERRIBLE!!!!
I am absolutely fed up with the way I’ve been treated by both Makro and Hisense.
I bought a TV from Makro on 18 December. Two months later, it stopped working. I contacted Makro and was assisted by Hector from Head Office, who logged a call with Hisense. A technician was sent out and confirmed the TV was faulty and that I would be issued a credit note for a replacement.
Then the excuses started.
They suddenly claim the serial number is missing on the actual unit — even though it's clearly printed on the box and matches my invoice. I even sent multiple photos of all stickers on the device. Why would I remove a serial number sticker from a brand-new TV? That makes zero sense.
Since then, I’ve been calling every single week for an update. I’m always told the matter is being escalated, but not one person has called me back. Not one. It’s been months. I’m sick and tired of this pathetic runaround.
The TV is still under warranty. Instead of honoring that, Makro is treating me like I’ve done something wrong — but when I asked them to show me proof of any wrongdoing, they had nothing. Just silence. No apology. No action.
Hisense, you’re no better. Your technician promised a credit note and then disappeared into thin air. No follow-up, no communication. Just as bad.
Kindly note that your employee was the one being disrespectful and refused to listen to my story or the situation. This is not the first Employee of Hisense to speak to me in this tone. I simply reciprocated the same energy in return.
Nobody is willing to help and i havent had any response from Makro or Hisense.....I am the one without a device that hasnt worked for almost 5 months but nobody has a sense of urgency in helping me. Instead your employees prefer to shift the blame to the customer and Makro. Take Responsibility for your actions
Kindly note that your employee was the one being disrespectful and refused to listen to my story or the situation. This is not the first Employee of Hisense to speak to me in this tone. I simply reciprocated the same energy in return.
Nobody is willing to help and i havent had any response from Makro or Hisense.....I am the one without a device that hasnt worked for almost 5 months but nobody has a sense of urgency in helping me. Instead your employees prefer to shift the blame to the customer and Makro. Take Responsibility for your actions