Absolutely pathetic service and inferior products

I bought a Hisense dishwasher on takealot, which arrived damaged. I immediately notified takealot who referred me to the hisense customer care email hyperlink.

I completed an email report, included invoice, photos of the damage etc, and received an automated acknowledgment from hisense customer care team on 23 June with a ticket reference number.

I followed up by email on 28 June, again on 4 July, but received absolutely no response.

Eventually I called the Customer Care Center on 23 July and spoke to Sibu Siso who confirmed that no one had looked at the ticket in the month that it had been lodged, but promised me that he would quickly go through the efile and call me back within 10 minutes and give me a status report.

After receiving no call back from Sibu or anyone at Hisense I again emailed on 28 July. As at 1 August, still no response whatsoever from Hisense.

Hisense are quick and eager to take your money and sell you a product, but they are not interested in providing any sort of after sales service. The dishwasher remains unboxed in my dining room taking up space for a month and a half while I have to do the dishes by hand in my bnb.

Unfortunately I had also purchased a hisense washing machine, microwave and 3 bar fridges. The washing machine and bar fridges are incredibly noisy. I've already had to sell the bar fridges as my bnb guests complained that they kept them awake at night. Luckily this issue presented itself before I finalized the purchase of 4 UHD TV sets. I quickly canceled this order and rather bought Samsung TVs at a higher price, but I'm sure it will be worth it.

Their products seem to be inferior and their after sales service is pathetic. I will never buy one of their products again!!