Absolutely pathetic after sales service

Bought a Hisense washing Machine from MAKRO MONTAGUE GARDENS in Feb 2014 with a one year guarantee. In early Jan 2015 the door boot of the washing machine broke. I went into Makro with POP and requested someone come out to repair the machine. JP from Mastercare said he would come out at 10h00 that same day, he still hasn't pitched. I then contacted Mastercare who sent out another person 1 week later, he advised that the washing machine needed to be picked up and taken to the repair shop. Another week went by and then they picked it up. The manager at Mastercare Clive advised that it would take a day or two to repair. After 3 days I contacted him and he said they had ordered the wrong part but were waiting for the correct part. After contacting Clive daily (and visiting him) they advised that the machine needed to be replaced as there were no spares. Clive's attiditue was \well you need to contact Makro for a replacement". Makro don't know about it and have been extremely unhelpful. Hisense themselves know the machine needs to be replaced but haven't \""Authorized it yet\"". I am now phoning Hisense on a daily basis but its a fruitless endeavor. I will NEVER buy a Hisense product again"""