7 months without my phone - apparently you are the delay

Dear Hisense

I ma writing this review uncertain where i should direct my anger and frustration as there is another party involved. My reason for ultimately writing to you is that the feedback i have been given is that you are the delay.

On the 3rd of January 2020 i signed a contract with MTN for a Hisense Infinity H30 Lite. A little over 3 weeks later the phone was returned with a speaker problem. and then...LOCKDOWN happened. I was very reasonable and understood that I would have to wait a while for any feedback on the phone. Months went by with the finger pointed to Hisense causing the delay. On 22 June I finally received the phone back only to return it a few days later with a different issue. A Hisense rep was in the store when I returned the phone and troubleshooted the issue.

Here we are, 10th August 2020, 7 months after my initial return.

Please HELP me get this resolved.

I have been nice, and I have been patient only because i have spare phone to use.

I refuse to accept the same phone and i refuse to accept a new phone but the same model.

Thank You Irfaan