49 inch tv

Good day I'm very disappointed on which your company dealt with my query on my 49 inch tv and having to sit with a black patch alongside a crack on the tv after the second assessment that was made on the tv,my tv looks even worse now that it spread,and yet I'm still getting billed on a tv I can't even watch.all I'm requesting is it's either you replace my tv or put the credit back into my account,I'm sick and tired having to go back and forth with your company and by telling me I'm liable for the costs and that the warranty doesn't cover it doesn't fit me really well,so I suggest you look into this matter