DB
DARIO B

1 reviews | Active since Oct 2014

25 Apr 2024, 06:22

2ND Dishwasher tray rusted after 2 years

Trays rusted

I reported my case 18 months after buying the dishwasher.

I have been reading similar reports of the trays rusting and ses the.individuals on hello Peter were accommodated or the trays were replaced resolved .

They just baltenlty told.me to buy a bottom tray at 1000 rand .

Now my top team has rusted after 2.5 years and collapsed due to rust.Surely this isn't a issuenwith consumers and if then other consumers were helped and.if trays were replaced,why wasn't a service call.logged foryself and logged for other consumers,it seems.l some get service call logged and the others just get told to buy a tray.

0
Replies (2)
DB
DARIO B's update27 May 2024, 15:52
Reviewer Update
The issue was resolved and top managment at Hi sense and directors resolved the issue for.me .
Hisense
Hisense's reply03 Jun 2024, 10:51
Official
Hi Dario, 

We apologize for any inconvenience you've experienced regarding the rust issue with your dishwasher trays. We understand the importance of ensuring the longevity and quality of our products, and we take all customer feedback seriously.
Regarding the rusting trays, our warranty policy does no covers rust after 6 months of purchase. 

Regards,