21 KG HISENSE TOP LOADER WASHING MACHING CANNOT RINSE AND SPIN IN TIME

Bad product and no customer service to resolve this issue of a 21 kg top loader that cannot complete the cycle in time and it is uncapable to was 1 blanket without putting more water and delaying washing time with a hour. Saturday we tested it again a comforter did the same put more water and delayed time. the same safter noon we loaded the machine with a med load of my daughters a few tops and 2 jerseys she also showed me the machine said 12 min for rinse and spin after 10 min it was still rinsing both times we need to stop the machine and put it on again and put it on rinse and spin this is un acceptable I have said to customer care we are working people form 7:00 am till 6:00 pm we are not available for a technician to look at the unit this is bull**** the machine is not keeping up the standard and cannot rinse and spin in time REFUND REQUEST OR NEW UNIT PLEASE I BE HISENSE HEAD BOSS TO BE IN CONTACT AS THE NORMAL WORKERS CANNOT ASSIST I HAVE BEEN BATTELING WITH THE TEAM SINCE 23 DEC 2024 !!!!! email ***