1 reviews | Active since Nov 2015
2 month old fridge not working
I purchased a Hisense fridge from Hi-Fi corporation at the end of August this year. I discovered on Monday afternoon (03/11/2015) that the fridge was not cooling at all. After contacting the store and being referred to Hisense directly, I was advised that I had to wait for a technician to come out and that I should expect that to only happen in two working days. While I understand that there are service level agreements in place for a reason, I cannot fathom, for example, that a call-out for a microwave take precedence over a fridge. No-one keeps a second fridge on hand to keep non-durable goods that need to be kept refrigerated. Who then re-imburses me for loss incurred from spoilt goods? Hisense...that's who! I specifically asked that the matter be escalated to expedite the matter because in terms of CPA I am entitled to request for a replacement and not a repair. The technicians have not yet been out to establish what the fault is and I have a religious function on Saturday that needs to be catered for. Therefore, I expect resolution to this problem by no later than close of business tomorrow which in my opinion is more than sufficient time.
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One of our customer care consultants will be in touch shortly to resolve the matter.
Thanks you
The Hisense Customer Care Team
Thank you for making contact with us.
One of our customer care consultants will be in touch shortly to resolve the matter.
Thanks you
The Hisense Customer Care Team
