12 days and still no repairs done on fridge

Bought a Hisense fridge at Makro on the 06/03/2015. The water dispenser stopped working after 2 months.<br> I phoned Makro on the 30 of June 2015, they passed it on to Hisense. Natasha Smith has spoken to me and has known of our problem since the 3de of July and has yet to send technicians to replace the part! Shocking service, its been 12 days now!! I keep phoning and reminding her of my faulty fridge, still no service!!