0 star after-sales service from Hisense!

I have placed an order for magic filters for my washing and it was marked as urgent on 22/07/2020 with Sibusiso M. I clearly put in the email that I need 2 x filters, in other words, 4 x parts in total. I even mentioned the parts model numbers as well as my washing machine's model number. The quote was received and proof of payment of R,172.50 was sent back within a few minutes. This is how desperate I am about the order.

The next day, no feedback. I have since I have sent the proof of payment, followed up every second day. The email address: spares at Hisense co za.

A week went by and I tried calling the number as listed on the website. No luck. I then vented to Facebook for assistance. I was told that Sibusiso will get back to me soonest. I kept on following up via email, no luck! After many frustrations, I called in again on Tuesday and I was assisted by a lady. She promised she will get back to me before 5 pm. No once called me. I called in again on Wednesday and was assisted by Resinda. Here is where I learnt that Sibusiso quoted me incorrectly but NO ONE TOLD ME THIS BEFORE!! She also promised that she will get back to me before 5 pm. Guess what, she hasn't came back to me.

On Thursday I received an email from someone else in the spares department, seems like Sibusiso is gone, for an additional R402.50. This is ****************!

What I've learnt is when you pay cheap for an item, you will receive a substandard after-sales service. I have 2 x Hisense fridges, 16kg washing machine, 40" LED TV and a dishwasher. I have now sold the one Hisense fridge and bought a side by side LG fridge. The Hisense TV is a 3 months old, I will be returning this for a reputable model like Samsung or LG.

Hisense, you've disappointed me and I will advise my friends and family to stay clear from your products.