*********** staff at Hisense

Yesterday I sent an email to Hisense, ***, and called them as well on telephone number ***.

I told them that my television was bought several years ago. I explained to them that I am unable to download on my Smart Hisense TV. I was informed that the TV came with the apps that are presently on the TV and it will not be able to download.

My problem is this, after I spoke to the first person that answered the phone, she told me to restore my factory settings. Bearing in mind I was able to watch You Tube and Netflix this morning and now after she tells me to restore the factory settings I am unable to connect to the internet with my WiFi.

I have called these people more than ten times today, the one technician said he will call me back in 10 minutes it's been over 5 hours still no response. Then I called to speak to the manager and report the staff to him/or her I was also told that this person would call me back in 10 minutes and still I wait.

These people are *********** and do not have good customer service skills and are lazy to do the job that they are getting paid for. Then another staff member at Hisense gives me a complete different service provider because he was too lazy to listen to my problem and just wanted to get me off the phone.

My problem has still not been resolved and this is just a matter of them calling me and talking me through how I can get my tv to contact to the wifi because after speaking to their *********** employee I can no longer connect to my wifi.