Hisense Spares, I do not recommend.

I am a not a happy customer. I phoned Hisense spares on the 30th of October last year and spoke to a lady whose name is Lebo. I actually phoned to find out if they will be able to replace my Fridge door mirror glass and to find out about the quotation. She told me she needed to find out if there's any stock and I should give her the information for the Fridge (type and size). She then gave me a whatsapp number for communication. I sent the details on whatsapp. I then received a message to say that there is no stock and they are waiting for ETA from HQ. They also told me that they will let me know of the price once they get feedback from HQ. This was on the 01st of November 2023. I then sent a follow up message on the 13th November 2023, and there was no response only blue ticks. Again I sent another follow up message, with no response on the 19th December 2023. I got blue ticked again. I then sent another message on the 26th of January 2024, I got blue ticked again. I really don't know what this means. Could that mean that the person was not interested in assisting me? Are they using a personal phone to communicate with customers, if so as a customer at least I deserve to know what is going on.

At last someone then responded to my complaint on the 26th January 2024 giving an email reference number. On the 1st of February 2024, someone by the name of Keyde Mohlala responded again asking me for the Fridge model type. I then sent images of what they could be looking for. Then I got a response to say HQ doesn't have stock and they will revert with an ETA as soon as it is available. I sent an email back to say thank you please do not forget about me. Till this day I'm still waiting. As far as I know, they won't be replacing the mirror for free, why then should the service suck this much?