Hisense

On 8th December 2023, I contacted Hisense customer service as my fridge handle broke and I wanted to order a new one. I was forwarded to spares and the operator confirmed that there was stock of the handles.

I placed the order and paid including courier fees, sent the proof of payment and minutes later received an email confirming receipt. I am still waiting on my parts ( I ordered two handles to keep the one as a spare).

I have been sending emails and WhatsApp messages to Hisense and receive the same copy and paste response: "We haven't received spares on our side ...we will book courier once received." When I question why it's taking so long, I get this response: "We check stock on the system ,then order from Hisense they were busy with stock taking that is why it took long for us to receive the part"

Whoever is responding via email and WhatsApp writes in poor English and has no professionalism. It's bad customer service to be waiting almost 2 weeks for a fridge handle.

I am based in Cape Town and spending unnecessary time and money on phone calls, emails and writing WhatsApp messages!

The company AEK Appliance with email address: *** are responsible for Hisense spares and who I am liaising with. The WhatsApp contact comes up as Hisense.