Hisense and HiFI Corporation(Rustenburg) - Hisense Fridge Freezer Bad Service and Quality of Product on NEW FRIDGE FREEZER which Broke on 23 December 2023 for the second time. this also includes HI FI Corporation Service Delivery is non existent!!

Hisense and Rustenburg Hifi Corp - BAD Service Delivery - Hisense Fridge Freezer Bad Service Delivery and Quality on NEW FRIDGE FREEZER which Broke on 23 December 2023 for the second time. this also includes HI FI Corporation Service Delivery is nonexistent!! the warranty does not cover a new fridge freezer. Fridge is not even 2 years old. Fridge Freezer bought from HIFi Corp Rustenburg - The feedback and Service bad as the fridge freezer is not even 2 years old and breaks down twice - June 2023 and December 2023. Massive loss in foodstuffs on both occasions. the mails to and from with requests which Hisense will not commit to. The Warranty and extended Warranty is useless s well. HiFi Corp was supposed to give a replacement unit if no one is available to assist with fixing it but they passed the buck to Hisense knowing full well no one is available during Christmas period!!!!!! our request is not committed to as discussed telephonically but only say it will be escalated! We still concerned the fridge will fail as it is not reliable anymore. Emails sent to Hisense some of the communication between Hisense and ourselves. Good day. Please find this email I sent yesterday, and I have had no response to this. It was agreed at the time telephonically but now you are unable to supply us with this letter. We are still unhappy about the whole course of events with regards to the fridge. The correct procedure was to assist us as soon as the call was logged to HIFI CORP AND HISENSE as it was just before Christmas. We contacted you on the 23 December - Hisense and HIFI CORP but no one was willing to assist. The correct protocol if no one is able to assist us was for HIFI CORP to give us a replacement unit. Which should have happened as we took a large financially with the contents in the fridge. I believe that this fridge is a faulty fridge, and it isn’t even two years old and has been repaired twice which is uncommon. We still feel that this fridge must be replaced as R15000.00 is not cheap. We are not happy with this outcome. By repairing it doesn’t give us and satisfaction as it will probably break again, and we paid good money for this plus you haven’t given us the letter as we discussed. That leaves us with little option but to take this further with you and HIFI CORP as the result of this whole situation wasn’t dealt with properly and we stuck with a new unreliable fridge. Please can you escalate this immediately as we are not happy with the outcome as you as Hisense and HiFi Corp took more than a month to sort this out and caused is to lose goods to the almost to the value of the fridge. We want our fridge to be replaced. Please make contact as soon as possible. This is leaving me little choice but will take it further than just the call center. See email from yesterday below. Good day

In the email below we requested a formal letter on your letterhead to confirm that if the fridge is repaired and it breaks again you will replace it as it isn’t even 2 years old. Can you please confirm and send us this letter for our and your records and you need to note it on our calls logged as to this. If you cannot do this please send me your managers number so I can escalate this as it was discussed telephonically. ___________________________________________________ On 01 Feb 2024, at 09:09, Debbie Harris <***> wrote:

On 01 Feb 2024, at 09:09, Debbie Harris <***> wrote:

Good day

In the email below we requested a formal letter on your letterhead to confirm that if the fridge is repaired and it breaks again you will replace it as it isn’t even 2 years old. Can you please confirm and send us this letter for our and your records and you need to note it on our calls logged as to this. If you cannot do this please send me your managers number so I can escalate this as it was discussed telephonically.

From: Shawn Harris Date: 24/01/2024 09:42:45 To: *** Subject: Re: [ Ticket: *** ] Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs Good day Abigail , Where is my letter from hi sense stating that if the fridge breaks down for the third time That they will replace the unit with a new one. Regards Shawn Harris

Regards Debbie Harris

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On 25 Jan 2024, at 12:58, Shawn Harris <***> wrote: Good day Abigail , Is this how Hisense operates where customers just get ignored and not responded too? Is this the level of service customers get to experience with en-gauging Hisense? I am going to inform the following parties about out dissatisfaction in dealing with Hisense : -Consumer council -The ombudsman Shawn Harris -------Original Message------- From: Shawn Harris Date: 24/01/2024 09:42:45 To: *** Subject: Re: [ Ticket: *** ] Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs Good day Abigail , Where is my letter from hi sense stating that if the fridge breaks down for the third time That they will replace the unit with a new one. Regards Shawn Harris -------Original Message------- From: *** Date: 24/01/2024 08:50:38 To: ***; ***; *** Subject: Re: [ Ticket: *** ] Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs Good day Please kindly be advised that the complaints have booked a service call. The technicians will be calling out in the next 2-3 working days. Thank you Abigail From: *** Sent: January 22, 2024 09:40:38 AM To:***; ***; *** Subject: Re: [ Ticket: *** ] Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs Good day

We have had no response from you with regards to the broken fridge. It is now a month. Someone was supposed to phone me back last week but have not received any calls. Can we please escalate this as we feel this is really poor service.

Debbie Harris Sent from my iPhone

On 15 Jan 2024, at 08:48, Debbie Harris <***> wrote: Good day

We have had no response on this issue of our broken fridge. We have asked for escalation on this. Can we please get feedback urgently!!!!! Since the 23 December 2023. This is becoming unacceptable.

Debbie Harris Sent from my iPhone

On 05 Jan 2024, at 15:23, Debbie Harris <***> wrote:

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Begin forwarded message: From: Shawn Harris <***> Date: 05 January 2024 at 13:54:44 SAST To: Debbie Harris <***>, *** Subject: Re: [ Ticket: *** ] Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs Good day , This fridge has broken down for the second time in 1 year. We have lost food and beverage products for the second time at great expense to us. Up to date the value of our loss is nearly equal to the cost price of the fridge When it was purchased. It has become an unreliable piece of equipment. What will breakdown next and are we to lose another load of food and beverage products. Currently we have been sitting without the use of the fridge for 14 days already And now we probably are going to wait another 14 days before it is repaired. This fridge is not even 2 years old and it has given us problems. We feel this Hisense fridge is of inferior quality and is not a reliable product. If you choose not to replace the fridge with another unit as per your rules Then you will run the risk of bad publicity with the brand Hisense on various social media platforms. Regards Shawn Harris From: *** Date: 05/01/2024 13:27:42 To: ***; *** Subject: Re: [ Ticket: *** ] Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs Good day Please be advised that the technician confirmed that he did call out today and found that the compressor needs to be replaced. Kindly note that according to our warranty conditions, the unit cannot be exchanged as it has already passed the 6 months CPA, therefore the unit will have to be repaired. Please kindly advise if we can give our technician the go-ahead to order the spare part Thank you Abigail From: *** Sent: January 04, 2024 10:03:16 AM To:***; *** Subject: Re: Hisense Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs 2nd email with regards to feedback. No assistance received. Re

Fridge Freezer not working - Fridge/Freezer to freezing or cold - ***0 Hisense 514 SBS H67SMIA-WD BLACK GLASS - 2nd time stopped working and loss of food stuffs

Good day

We have had no response as to when a technician will come and sort out our fridge since 23 December 2023

Please bring us another fridge as we do not want this one as it is now totally unreliable and non functional and has cost us thousand of rands in frozen foods.

Can we have feedback asap or do we need to escalate this situation. It is not accept that a brand new fridge works like this

Regards

Debbie Harris

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On 28 Dec 2023, at 16:55, Debbie Harris <***> wrote: Good day

As requested by Trimayne telephonically information with regards to Hisense Fridge/ Freezer not working.

FAULT DESCRIPTION: The fridge and freezer stopped working completely. Not freezing or making anything cold. This is the second time. 20 June 2023 we had the same issue and Walter the technician came out twice. We have lost meat and foodstuffs twice now and now this fridge is unreliable as we can’t use it just in case it stops working. And we do not want to risk this again as we have now lost a lot. The fridge and food stuffs. The warranty is helping nothing as the cost of food is as much as the value of the fridge. We do not trust this fridge anymore and feel you can come and fetch it and refund us!!!!!

Details: Debbie Harris or Shawn Harris Cell. *** / *** Address: 96 Arend road Rustenburg 0300 Serial No. : 1B0518Z0017JBDDTE Model No. : H670SMIA-WA Fridge Purchase date: 27 March 2022. Purchased from HIFI CORP. Repair Date: 20 June 2023 Walter contact.: ***

Regards Debbie Harris ***

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