Hirsch’s silverlakes
Unclaimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Hirsch’s silverlakes
Unclaimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBG
Bill G
1 reviews | Active since Mar 2020
10 Aug 2026, 13:15
Superb service at Hirsch's Silverlakes
Just purchased a LG Smart Tv from this outlet and I was superbly impressed with the people, processes and delivery. My previous broke recently and, although insurance paid out swiftly, it's taken some heavy thinking to decide on a TV going forward... although I'm a LG superfan. After days of looking around... and being disappointed at some of the other retail companies I returned to Hirsch's... Now follows an Interesting story: I had forgotten it was a public holiday and arrived 08h30 - the usual opening time. However, as a public holiday it was only going to open at 09h00. However, I was duly admitted, attended to... with professionalism and swiftly purchased the LG Smart TV. Interestingly, I was home before 09h00, the actual opening time. LOl. One suggestion to Hirsch's: When potential customers arrive, let them wander a while, before approaching to ascertain if a salesperson could assist - else it feels like a technique that I refer to as Sales Pouncing.
Helpful (0)
|Replies (0)BG
Bill G
1 reviews | Active since Mar 2020
10 Aug 2026, 13:15
Superb service at Hirsch's Silverlakes
Just purchased a LG Smart Tv from this outlet and I was superbly impressed with the people, processes and delivery. My previous broke recently and, although insurance paid out swiftly, it's taken some heavy thinking to decide on a TV going forward... although I'm a LG superfan. After days of looking around... and being disappointed at some of the other retail companies I returned to Hirsch's... Now follows an Interesting story: I had forgotten it was a public holiday and arrived 08h30 - the usual opening time. However, as a public holiday it was only going to open at 09h00. However, I was duly admitted, attended to... with professionalism and swiftly purchased the LG Smart TV. Interestingly, I was home before 09h00, the actual opening time. LOl. One suggestion to Hirsch's: When potential customers arrive, let them wander a while, before approaching to ascertain if a salesperson could assist - else it feels like a technique that I refer to as Sales Pouncing.
0
Replies (0)SD
SPHELELE D
1 reviews | Active since Apr 2015
27 Dec 2025, 10:20
Failed delivery of JBL SPEAKER
Dear Hirsch’s Customer Care Team, I am writing to formally lodge a complaint regarding my recent purchase and the ongoing issues surrounding my order. On 30 November 2025, I purchased a JBL speaker from Hirsch’s (Order number ***). I received a confirmation email stating that the order was a stock transfer, which would take approximately 7–10 working days, and that I would be notified once the order was ready for collection. I selected Silverlakes branch as my collection point when placing the order. Once the stated turnaround time had passed with no update, I contacted Hirsch’s to follow up. Unfortunately, from that point onward, the service I received was extremely disappointing and confusing. I was contacted and asked to collect the speaker from Meadowdale branch, despite clearly selecting Silverlakes at checkout. Being expected to drive to Meadowdale was completely unreasonable. Thereafter, I received another call suggesting that I either inspect a display unit at Montana branch or accept a smaller JBL speaker at a discounted price. This was not acceptable, as I had already paid for a specific product. I again requested that the correct speaker be transferred to Silverlakes, as originally agreed. I was then advised that the transfer would take 2–3 days. That timeframe has also passed. As of today, 27 December 2025, I followed up again via WhatsApp and was informed that Hirsch’s is not certain why my order has not been shipped, and that Silverlakes branch has still not received the unit, as it is apparently “still being transferred.” This entire experience has been extremely frustrating. If the store itself is uncertain about the status or location of my paid-for order, it raises serious concerns about customer service and order management. As a customer, I am left with no clarity, no product, and no accountability. I request urgent clarification on: • Where my JBL speaker is currently located • When it will definitively be available for collection at Silver Lakes I trust that this matter will now be escalated and resolved without any further delay. I look forward to your urgent response.
Helpful (0)
|Replies (0)SD
SPHELELE D
1 reviews | Active since Apr 2015
27 Dec 2025, 10:20
Failed delivery of JBL SPEAKER
Dear Hirsch’s Customer Care Team, I am writing to formally lodge a complaint regarding my recent purchase and the ongoing issues surrounding my order. On 30 November 2025, I purchased a JBL speaker from Hirsch’s (Order number ***). I received a confirmation email stating that the order was a stock transfer, which would take approximately 7–10 working days, and that I would be notified once the order was ready for collection. I selected Silverlakes branch as my collection point when placing the order. Once the stated turnaround time had passed with no update, I contacted Hirsch’s to follow up. Unfortunately, from that point onward, the service I received was extremely disappointing and confusing. I was contacted and asked to collect the speaker from Meadowdale branch, despite clearly selecting Silverlakes at checkout. Being expected to drive to Meadowdale was completely unreasonable. Thereafter, I received another call suggesting that I either inspect a display unit at Montana branch or accept a smaller JBL speaker at a discounted price. This was not acceptable, as I had already paid for a specific product. I again requested that the correct speaker be transferred to Silverlakes, as originally agreed. I was then advised that the transfer would take 2–3 days. That timeframe has also passed. As of today, 27 December 2025, I followed up again via WhatsApp and was informed that Hirsch’s is not certain why my order has not been shipped, and that Silverlakes branch has still not received the unit, as it is apparently “still being transferred.” This entire experience has been extremely frustrating. If the store itself is uncertain about the status or location of my paid-for order, it raises serious concerns about customer service and order management. As a customer, I am left with no clarity, no product, and no accountability. I request urgent clarification on: • Where my JBL speaker is currently located • When it will definitively be available for collection at Silver Lakes I trust that this matter will now be escalated and resolved without any further delay. I look forward to your urgent response.
0
Replies (0)