Worst service ever!!!

We purchased a Samsung tv from the Strubensvalley,Jhb branch. After 3 weeks our tv was faulty. Since the 11th of Dec I have been in contact with the branch trying to resolve this. I had to do all the work dealing with Samsung directly. Long story short Samsung approved a new tv on 20 Dec and we still waiting on the branch. I tried calling Mr Govender since 16 Dec. Finally spoke to him today and he blames his staff for not getting messages. They made me now 2 days sitting at home as they promised a new tv to be delivered and Im still waiting. We also called head office trying to resolve this. This is the worst service I have ever received in my life! What happened to client care???