Why cant Suppliers (Hirsch/LG) maitain to quality

I have complained as a customer and I am still caught up in the argument and guess what now I am left out because my unit is out of warranty.<br> <br> In a nut shell my so called good quality LG direct drive front loader decides to leak last night and this time a serious flood into my kitchen. Why did this happen? I have tried on several occasions to address the issue with Hirsch Fourways and Hirsch directed the issue to the Manufacture who is LG. Was the problem solved? No, the problem was not solved because LG sends out a technician to my house who runs a load and there is no leak at the time he is there. Then I log another when I get another leak, what happens is the same process where the technician come with a new door thinking he is addressing the problem. But where am I as a customer? I keep on telling the supplier the unit is leaking and my word as a customer is worth nothing. We as consumers are unfortunately at the compromised end of the consumer rights and I am filling the pinch because I am sitting at home with a very beautiful unit but is it working NO. Guys be careful believe me