WHO WOULD HAVE THOUGHT

Today I went to Hirsch's with a Morphy Richards toaster and kettle which I purchased a year ago from them.<br> Both items work beautifully except the maroon kettle was faded and orange looking compared to the toaster.<br> I went hoping I could get the kettle refurbished to its original colour. I went to customer service where I gave my details in with my request and was told I would be contacted next month when the supplier arrived from overseas.<br> Feeling let down and dissapointed I went to view the items on the shelf to see whether the paint job was thicker or better than before and a very pleasant lady asked me if she could help. I showed her the two items, the color difference and she immediately went to assist me and in no time at all had organised a swop for me. I was totally bowled over and really pleased with the service Hirsch's staff gave me. Thank you to Hirsch's for excellent service .