Weak Warranty Support

<p>My 4 year old defy oven broke on the 8 June. We purchased an extended warranty.</p> <p> </p> <p>I logged the problem on 12 June and was told that the problem would be fixed within 2 days.</p> <p>I followed up every second day and eventually a consultant visited on 20 June.</p> <p> </p> <p>He said he would order the part and would be back latest 21 June. I have contacted them 21 and 22 June to find out when they would be back but have had no reply.</p> <p> </p> <p>Please help. I'm fustrated by the way Hirsch's is treating me!</p>